Information for product delivery
Official Apple Store flagship product by the specified courier delivery during business hours from Monday to Sunday. All deliveries must be signed. Order when products are shipped, and may result in multiple deliveries. If the delivery fails, will leave you a card informing you why contact the courier to arrange a convenient delivery date. In order for your convenience, you may prefer to have your order delivered to your Office address. Please note that if you so decide, the goods may be received by the receiving Department. In order to be safe, does not allow delivery to mailboxes. In order to verify the purpose of recipient shipping address shall be provided to our designated carrier buyer or party accepted in order of identification.
Official Apple Store flagship stores only the sale and delivery of products to individual users. Despite the confirmed order or payment, if Apple has reasonable grounds to believe that the product you buy is not what personal use, it can cancel any order.
If you would like product and pricing information, our online customer service from Monday to Sunday at 9 o'clock in the morning till 6 o'clock in the evening (excluding conditionally available for public holidays in China) in order to help you. For order status information or orders you have at the official Apple Store flagship store for additional help, please contact online customer service.
View order status
You can view your order status login cat.
You need to use PayPal to pay on PayPal details, see Introduction to PayPal payment help.
We will provide a free text invoice, reimbursement can be used to prove warranty eligibility and application maintenance. The invoice is mailed separately after the products have been shipped to the address on the order. If you need to modify the invoice header, please communicate with the want want customer service to confirm whether to allow them.
Upon receipt of the invoice, such invoice, or the amount of, and place an order or request for a reopening of content when, first with wangwang contact confirmation, and the original invoice is mailed back to the Apple company to be reopened. As a result of customer issues need to invoice, need to be sent back at their own expense.
Repair open or re-open the invoice only once, the term order after the order is shipped within 90 days, Apple will be in original invoices back, open a new invoice within 4 weeks.
Invoice mailing address: 1th East Chang an avenue, Dong Cheng district, Beijing Oriental Plaza, East of Orient trading room 1-6, level 20
Attn: online store-the invoice
Zip code: 100738
Phone: 010-85265000 (this number is not the Apple customer service phone, if you have order questions, please contact prosperous customer service)
Refunds and returns
Apple to comply with Chinese warranty regulations and why Apple Store official store consumers offer a 7 day return service. Official Apple Store flagship stores prompted: once the goods are received, please check the product carefully look, color and which satisfy the requirements, and if there is any doubt, please contact the online customer service, wait for Apple free home get goods back. You do not need to send it back, no need for selecting shipping insurance. After we receive the return, after authorities verified, why can you handle returns.
If we accept your returned product, we will return you the cash portion of the purchase price, that is, remove cat score, cat dianquan treasure and integral to offset price section.