Product Delivery Information
Apple Store official flagship store products are delivered by designated courier during business hours Monday to Sunday. All deliveries are signed. Orders are shipped when the product is in stock and may result in multiple shipments. If you do not, you will be left with a business card that informs you to contact the courier to arrange a more convenient delivery date. For your convenience, you may prefer to send your order to your office address. Note that if you so decide, the goods may be received by the receiving and dispatching department.For the sake of safety, the delivery to the mailbox is not allowed.For verification purposes, the recipient of the shipping address shall provide to the carrier designated by us the buyer or the recipient Proof of identity.
The Apple Store official flagship store sells and ships products to individuals only, and although Apple has confirmed the order or payment, it can cancel any order if Apple has reasonable grounds to believe that the purchase is not for personal use.
If you would like to receive product and pricing information, our online customer service will be available from 9am to 6pm (excluding Chinese public holidays) from Monday to Sunday.On order status information or information about your order status, Flagship store issued orders for other help, please contact online customer service.
View order status
You can log in to the Lynx to view your order status.
You need to use Alipay to pay, for Alipay specific details, please refer to Alipay payment help.
Http: // helpalipaycom / lab / indexhtm
We will provide the general invoice, can be used for reimbursement, to prove the qualification of the warranty and apply for maintenance. The invoice in the product shipped separately sent to the address on the order.To modify the invoice header, please communicate with Want Want to confirm whether to allow changes.
After receiving the invoice, if the invoice header, content or amount, and the order or the re-opened when the content does not match, please contact Want Want to confirm, and the original invoice to Apple company If the customer needs to re - invoice issues, need to return at their own expense.
Once the invoice is reopened or reopened only once within 90 days after the order is shipped, Apple will issue a new invoice within 4 weeks after the original invoice is recovered.
Invoice Send Address: Dongcheng District, Beijing East Chang An Avenue, Oriental Plaza, East Economic and Trade East, an office building, Room 20, Room 1-6
To: Online Store - Invoice
Zip code: 100738
Tel: 010-85265000 (This number is not Apple customer service phone, if the order, please contact Want Want customer service)
Refunds and returns
Apple to comply with the provisions of the Three Guarantees, Apple Store official flagship store consumers to provide 7 days of return service. Apple Store official flagship store prompts you: After receiving the goods, please first check the product appearance, color and configuration If you find any questions, please contact the online customer service staff immediately, waiting for Apple's free home goods will be retrieved. You do not need to return, do not need to choose shipping insurance.We received a refund, verified by the relevant departments, can You apply for Returns.
If we accept your returned product, we will refund to you the cash portion of your purchase price, which is the portion of the deducted price for the Lynx Points, the Tactel Tickets and the Points.