Product delivery instructions
The official flagship store of Apple Store is delivered by the designated delivery service during the business hours from Monday to Sunday. All deliveries are required to be signed. The order is shipped in the goods and may cause multiple deliveries. You will be more willing to send your order to your office address for your convenience. Please contact us for a convenient delivery date. Note that if you so decide that the goods may be received by the sending and receiving department, the delivery is not allowed for delivery for the sake of safety. For verification purposes, the recipient of the delivery address shall provide the carrier to the designated carrier or the recipient of the order Proof of identity.
The Apple Store's official flagship store sells and delivers products only to individual users, and although Apple has confirmed the order or payment, it may cancel any order if Apple has reasonable grounds to believe that the product is purchased for personal use.
If you would like to receive product and pricing information, our online customer service will be available for you from Monday to Sunday from 9am to 6pm (excluding Chinese public holidays). For order status information or information about your order in the Apple Store For other help from the flagship store, please contact the online customer service.
View Order Status
You can log in to Lynx to view your order status.
You need to use Alipay to pay, on the Alipay specific details, please see Alipay payment help.
We will provide a general invoice, can be used for reimbursement, proof of warranty and apply for repair. The invoice in the product shipped after the mail to the order address.To modify the invoice rise, please communicate with Want Want to confirm whether to allow changes.
After receipt of the invoice, if the invoice is found, the content or amount, etc., and the order or when asked to re-open the contents of the fill does not match, please contact with Wangwang customer service confirmation, and the original invoice back to Apple to be heavy If you need to reopen the invoice due to customer questions, you need to return it at your own expense.
Fill or reopen the invoice only once for a period of 90 days after the order is shipped. Apple will open a new invoice within 4 weeks after the original invoice is withdrawn.
Invoice Delivery Address: Dongcheng District, Beijing East Chang An Avenue, Oriental Plaza, East Economic and Trade East, an office building, Room 20, Room 1-6
To: Online Store - Invoice
Zip code: 100738
Tel: 010-85265000 (this number is not Apple customer service phone, if the order, please contact Want Want customer service)
Refunds and returns
Apple to comply with China's Three Guarantees provisions for the Apple Store official flagship store consumers to provide 7 days of return service. Apple Store official flagship store prompts you: after receiving the goods, please carefully check the appearance of the product, color and configuration Demand, if you find any questions, please immediately contact the online customer service staff, waiting for Apple free home to retrieve the goods you do not need to return, do not need to choose freight insurance.We received the return, after the relevant departments to verify correct, You handle the return policy.
If we accept the product you have returned, we will return you to the cash portion of your purchase price, ie remove the day cat points, the day cat point coupon and the deductible price section.