Product delivery instructions
The official flagship store product is delivered by the designated shipper during the business hours from Monday to Sunday. All deliveries are required to be signed. The order is shipped when the product is shipped and may cause multiple deliveries. You will be more willing to send your order to your office address. For your convenience, you may wish to send your order to your office address.Please note that, If you so decide that the goods may be received by the sending and receiving department, the delivery shall not be delivered to the mailbox for safety purposes. For verification purposes, the recipient of the delivery address shall provide the carrier to the designated carrier with the identity of the recipient or the recipient of the order prove.
The official flagship store sells and delivers the product to an individual user only. If you have confirmed the order or payment, you can cancel any order if there are reasonable grounds to believe that the product purchase is not for personal use.
If you would like to receive product and pricing information, our online customer service will be available for you from Monday to Sunday from 9am to 6pm (excluding Chinese public holidays). For order status information or information on your official flagship store To send orders for other help, please contact the online customer service.
View Order Status
You can log in the days of the cat that has been purchased to view your order status.
You need to use Alipay to pay, on the Alipay specific details, please see Alipay payment help.
We will provide ordinary VAT invoice, you will be able to request personal compensation, proof of warranty and apply for repair use. To modify the invoice rise, need to communicate with customer service to confirm before the entry into force.
After receipt of the invoice, if the invoice is found, the content or amount, etc., and the order or when asked to re-open the contents of the fill does not match. Please contact Wangwang customer service confirmation, and the original invoice sent back to the company to be reopened If you need to re - open the invoice due to customer 's problems, you will need to return it at your own expense.
Fill or re-open the invoice only once, the deadline for the invoice date within 14 days to apply.
Refund and return
To comply with China's Three Guarantees, the official flagship store for consumers to provide 7 days of return service. Official flagship store prompts you: after receiving the goods, please carefully check the appearance of the product, color and configuration to meet the needs, if found any Doubt, please immediately contact the online customer service staff, waiting for the delivery door to the goods back.We received the return, after the relevant departments to verify correct, you can handle the return or refund.