It is a normal phenomenon that the new headform is dropping hair when use first time. It is the hair hadn't been pressed. The material included fiber makes some smell. Take out the package and stay for a moment will be fine.
We need time for arrange the goods after the order was placed. Usually the goods will be delivered in the next day after the order. When there are no stocks, we will inform you timely and deliver it as soon as possible.
We will take charge of the freight but only for China Post Air Mail. According to your address it will takes about 15-25 days to reach. If you want to choose other express delivery, you must take charge of the freight by yourself. If you have any question, you can contact our customer-service representative.
If you want to exchange the items received or refund, you must contact us within 3 days of the receipt of your order. And you should pay the additional shipping fees incurred and the items returned should be kept in their original status.
1. Please leave us active feedback if you are satisfied with our goods and services.
2. Contact us if there's any question and we can provide service for you all the time.