Product Delivery Notes
Apple Store official flagship product delivery by the courier in the specified business hours from Monday to Sunday. All deliveries shall be signed. Order shipment when the product is in stock, and may result in multiple delivery. If you send not goods, will leave you a card, notify your contact courier to arrange a more convenient delivery date. for your convenience, you may prefer to place your order delivered to your office address. Please Note that if you so decide, the goods may be received by the reception office. for security reasons, does not allow delivery to the mailbox. for the purpose of verification of the recipient's shipping address shall we listed the carrier nominated by the buyer or provide orders recipient proof of identity.
Eligibility to Purchase
Apple Store official flagship store sales only to individual users and shipping products. Despite the confirmed orders or payments, if there are reasonable grounds to believe that Apple products purchased not for personal use, it can cancel any orders.
If you want to get product and pricing information, our online customer service will be Monday to Sunday 9:00 to 18:00 (excluding Chinese public holidays) to assist you. For order status information or you have an official Apple Store issued orders flagship store additional assistance, please contact customer service online.
Check order status
You can log on Lynx to view your order status.
You need to use Alipay payment, Alipay about specific details, see Alipay help introduce.
We will provide ordinary invoices can be used for reimbursement, proof of eligibility and apply for warranty repair. The invoice after the product shipped separately mailed to the address on the order. To modify invoices payable, please communicate with Want Want customer service to confirm whether to allow the change.
After receipt of the invoice, if found invoices payable, or the amount of content, etc., with the contents of an order or request to reopen the match when filled in, please contact customer service Want and confirm that the original invoice and mailed back to the Apple company to be heavy open as a result of the customer side need to re-issue an invoice, we need to return at their own expense.
Fill open or re-invoiced only once, for a period of within 90 days after the order is shipped, Apple will recover the original invoice after 4 weeks open a new invoice.
Invoice Address: East Chang An Avenue, Dongcheng District, Beijing Oriental Plaza, 1 East City Office Building 20th floor 1-6 rooms
Recipient: Online Store - Invoice
Zip code: 100 738
Phone: 010-85265000 (this is not the Apple customer service phone number, if any order issues, please contact customer service Want)
Refund & Returns
Apple Warranty Regulations comply with China, to provide 7 days return for the official flagship store Apple Store Consumer Apple Store official flagship store prompts you: After receipt of goods, please carefully check the appearance of the product the first time, color and configuration meets demand, if you find any questions, please contact the online customer service staff immediately, wait for Apple free home merchandise back. You do not need to return on their own, but also need to select shipping insurance. When we receive the items back, through the relevant departments to verify correct, may be handle your return.
If we accept your returned product, we will refund your purchase price in cash portion that was removed Lynx points, Lynx points, coupons and price points Po deductible portion.